1. To attend to guests’ needs and complaints properly. 正确处理客人的需求和投诉。 2. Responsible for the cleanliness of your own work area. 负责本职工作区域的清洁。 3. Keep files and records in good order to enable you to locate information as requested. 按顺序保存文件以确保需要时能及时取出。 4. To provide service and information to hotel guests. 按客人的电话需求提供服务。 5. To check and endorse on master key control chart to incoming service coordinator. 交接班时检查钥匙并签名。 6. Relays special instructions of guests to concerned floor personnel and follows-up until work is done. 跟楼层联系，告知客人的需求并跟踪完成的情况。 7. Coordinates with floor supervisors, G.S.A. all blocking, rushed rooms and necessary information related to the housekeeping operations. 协调楼层主管、楼层服务员，通知一些必要的客房运作信息，如封房和赶房。 8. Establish priorities of work and repairs to be done and constantly follow-up until work is completed. 提前通知需要完成和维修的工作并经常跟踪直至工作的完成。 9. Centralize and control all extra items on loan to guests and coordinate same to the floor personnel with proper records. 集中和控制客人借出的所有特殊物品，同时与楼层人员协调，以确保正确记录。 10. Files reports like discrepancy report, group blocking, complementary order, GSA assignment sheet and housekeeping status report. 将差异房报告、团队、免费物品的要求、客房服务员工作表以及客房房态表归档。 11. Prepares housekeepers report and update room status in the computer. 准备客房报告表，并在电脑里更新房态。